At FEPY, we prioritize your satisfaction and aim to provide you with a seamless shopping experience. Our Return, Refund, and Cancellation Policy is designed to be fair, transparent, and customer-friendly. Please read the following guidelines:
Return Policy: We understand that sometimes, products may not meet your expectations. Here's how we handle returns:
- Defective or Damaged Items: If you receive a defective or damaged product, please contact our customer support team within 3 days of delivery. We will arrange for a replacement at no additional cost to you. To expedite the process, kindly return the product in its original packaging, including all accessories and instruction booklets (if applicable).
- Incorrect Deliveries: If you receive an incorrect product, please notify us within 3 days of delivery. We will promptly replace it with the correct item.
Refund Policy:
- Refunds: Refunds will be issued to the original mode of payment. Please allow 5-7 business days for the refund to be processed. If you have any questions or concerns regarding your refund, our dedicated customer support team is here to assist you.
Cancellation Policy:
- Order Cancellations: If you wish to cancel your order, please do so within 02 hours of placing it. Contact our customer support team, and we will process the cancellation for you. Orders that have already been shipped cannot be cancelled.
Warranty Issues: For items covered under warranty, we're here to help. If you encounter any issues during the warranty period, please contact us at our email or our customer support team with images and a description of the problem. Our team will guide you through the process of obtaining a replacement.
Important Notes:
- No returns or refunds for furniture purchased items.
- We do not accept returns for buyer's remorse or products that have been used extensively.
- Please ensure that you carefully read the product descriptions and select the right items for your needs before making a purchase.
- FEPY reserves the right to make changes to this policy as needed. Any updates will be communicated on our website and social media channels.