Help Center
Shopping
How do I navigate your website and find the products I'm looking for?
To navigate our website, you can use the search bar at the top of the page to directly search for specific products. You can also browse through various brands, categories, and subcategories available on the homepage to find the products you need.
Are there any size or color options for the products?
Yes, many of our products come in different size or color options. You can check the product details page to see if there are any available options and select the one that suits your needs.
Do you offer a mobile app for convenient shopping on the go?
Yes, we have a mobile app (Fepy – Online Shopping APP UAE) available for both iOS and Android devices. You can download it to shop conveniently on the go.
Is it possible to save items to my wish list or shopping cart for future reference?
Absolutely! You can add products to your wish list or shopping cart by clicking on the respective buttons provided on the product page. This allows you to save items for future reference or purchase.
Do you offer personalized recommendations based on my browsing and purchase history?
Yes, we strive to provide personalized recommendations to enhance your shopping experience. Our website uses algorithms to analyze your browsing and purchase history, enabling us to suggest relevant products that might interest you.
Are there customer reviews or ratings available for products?
Yes, we encourage customers to leave reviews and ratings for the products they have purchased. You can find these reviews and ratings on the product pages, providing valuable insights from other customers.
Are there any limitations on the quantity of items I can buy?
In general, there are no restrictions on the quantity of items you can purchase. However, for certain products or during promotional periods, there may be limits on the quantity to ensure fairness and availability for all customers.
Are there any membership programs or benefits available for frequent shoppers?
Yes, we offer a membership program with exclusive benefits for our frequent shoppers. By becoming a member, you can enjoy perks such as discounts, early access to sales, and special promotions. Keep an eye out for membership details and join to maximize your shopping experience with us.
Order Management
Is it possible to modify my order, and is there an additional charge for this service?
Unfortunately, after you've made the order, you cannot modify it. It is not possible to add or remove any products. The order may be canceled, though, and a new one can be placed.
What if I wish to change the delivery address after placing the order?
You cannot alter the delivery address once you have placed your purchase. The order can be cancelled, and a new one with the desired address. You can contact our customer care hotline service and if possible the team will facilitate.
Can the delivery date be changed?
Please coordinate with our customer care Centre. We are always on schedule with our packaging and deliveries.
What is the typical processing time for orders?
The time it takes to complete and ship an order is typically between 1 and 2 days.
How can I be assured that my order is placed successfully?
After placing the order, you will receive an email containing the product information and a confirmation message.
Can I cancel my order?
Yes. You can cancel the order.
What should I expect after placing my order?
Lean back and relax! Once your order has been verified, we will send you an email, WhatsApp message or SMS with the order number and tracking information. After that, you may track your order under “MY ORDERS” section of your Fepy Account.
Can I expect a receipt for my purchase?
Yes, you will receive a physical copy of the order confirmation along with your product once the purchase has been approved. You will also receive an email confirmation of your order with all the details.
Once I have ordered from Fepy what documents will be required for receiving the delivery?
Delivery will take place at the location you specify when placing your order. Our delivery team will need identification verification of the receiver at the moment of delivery by referencing to relevant document.
I Have Placed An Order But I Haven't Received A Confirmation Email. What Does This Mean?
Immediately following the placement of your order, you will get an email order confirmation. If you don't get the email, check your spam folder to see if you can find it (mark the email as "Not as Spam" to get it in your inbox). If still not found; please contact our customer support team.
Delivery
Do you deliver all over the UAE?
Yes, we have a strong network of delivery channels across the UAE.
Do I get a notification before the delivery of the order?
The customers will receive a notification via an SMS, Email or WhatsApp once delivery is confirmed.
The committed delivery time of my order is over. What should I do?
We regret the inconvenience. In such a case, you should immediately drop in an email to the customer care representative or Call us, whichever is convenient.
With the exception of national holidays, do you deliver orders every day of the week?
Except for national holidays, we deliver every day of the week.
What are the methods available for tracking my order?
You may follow your order through email, SMS, WhatsApp, Chatbot or customer care hotline service. In all situations, you may find out the status by using your order number.
Payment Methods
What are the acceptable payment methods?
We offer several well-liked payment options, including Credit Card/Debit Card, Net Banking, Cash-On-Delivery, and Easy Payment Plans.
Are there any hidden charges associated with the payment?
All taxes are included in the displayed product price. In some situations, the only additional fees will be for delivery.
I do not own a credit card/debit card/netbanking. How can I make the payment?
The option of Cash-on-Delivery is available to consumers.
What is an Easy Payment Plan?
To break up the cost of your purchases into manageable instalments over a fixed period, we offer tamara Easy Payment Plan.
smart shop
How can I access the Fepy.com platform?
Fepy.com is accessible through various channels, including our website, mobile app, WhatsApp, live chat, and chatbot. Choose the platform that suits your convenience for a seamless shopping experience.
What is the Smart Shop category?
The Smart Shop category encompasses a range of innovative features and services designed to enhance your shopping experience. From advanced platform access options to customized bulk orders and quote requests, Smart Shop brings efficiency to your procurement process.
How can I place a bulk order or request a quote?
To place a bulk order or request a quote, navigate to the designated link on our platform. Simply upload your requirements, and our system will generate a customized and tailored quotation for your specific needs.
What benefits do Bulk Orders/Request for Quote offer?
Bulk Orders and Request for Quote services provide customers with the advantage of streamlined procurement. Enjoy the convenience of obtaining personalized quotations for your specific requirements, making the ordering process efficient and tailored to your needs.
Can I use Bulk Orders/Request for Quote for both B2C and B2B accounts?
Yes, both B2C (FEPY Buddy) and B2B (FEPY Pro) account holders can utilize the Bulk Orders/Request for Quote feature. Whether you're an individual customer or a business entity, this facility is available to cater to your unique purchasing requirements.
Is the Smart Shop category available on all platforms?
Yes, the Smart Shop category is accessible across all our platforms, including the website, mobile app, WhatsApp, live chat, and chatbot. Enjoy the flexibility of choosing your preferred channel for a smart and efficient shopping experience.
Do you have any app so that I can shop over the phone?
Yes, we offer iOS and Android-powered apps that can make shopping easier.
accounts
If I initially sign up as a FEPY Buddy, can I upgrade to a FEPY Pro account in the future?
Yes, if you initially sign up as a B2C customer ("FEPY Buddy") and later wish to upgrade to a B2B account ("FEPY Pro"), you can do so by submitting a request and fulfilling the necessary prerequisites.
Do I have to register to shop at Fepy.com?
No, signing up is not necessary to shop on Fepy.com. You can use our site as a guest and make limitless purchases. However, for access to the best deals, promotions, and exclusive offers, we recommend signing up. You have the option to create a "FEPY Buddy" account for individual registration or a "FEPY Pro" account for business registration with supporting documents. Both account types can enjoy benefits such as promotions, offers, discounts, and more. B2B accounts (FEPY Pro) also have the advantage of credit facility.
How can I make an inquiry about the product?
For inquiries about products or your order status, you can call us at 600 519 999, use Live Chat, contact us via WhatsApp, or send an email to [email protected].
I forgot my password. What should I do now?
We'll help reset your password if you've forgotten it. Just below the window tab where you log in, click the "Forgot Password" option and follow the steps.
What are the benefits of creating an account on Fepy.com?
On Fepy.com, registering for an account has several benefits. You can use facilities like; My Orders - Manage your orders quickly and simply by seeing details, tracking, cancelling, returning, or replacing products, among other options. Please view all the goods you have shortlisted in My Shortlist. Recommendations For You - Based on your previous searches, we've selected especially suitable goods that are especially suitable for you.
How can my registration expire?
Registrations do not expire. However, we reserve the right to suspend or deactivate accounts that have been inactive for an extended period. Contact our Customer Service Representative to reactivate your account.
Deals & Promotion
How will you notify me of the deals, arrivals and discounts?
You can subscribe to our newsletter or create an account with FEPY to receive updates, new arrivals, deals, promotions and discounts. We will notify you via an SMS, WhatsApp, email on your account.
What should I do if Fepy.com emails are landing in my spam folder?
We take care to not spam our valuable customer's mailboxes. However, sometimes our emails may land in your spam / junk mail folder. You will need to add Fepy.com mail id ([email protected]) into your trusted sender list.
How do I unsubscribe from your mailing list?
Whether you've engaged with us online or offline, we value our connection with you. Periodically, we'll reach out for event-related communications, including order updates, invitations, reminders, and special offers. You have the flexibility to manage your preferences in the 'My Account' section of our website. If you prefer not to receive certain types of emails, you can customize your choices there. Please note that essential transactional communications, such as order confirmation emails, will continue to be sent unless you confirm not to receive it.
Website
Can you keep me posted on the latest additions?
Check our website and social media for the latest additions. You can also subscribe to our newsletter and website notifications for regular updates.
How do I find products?
You can use the search bar at the top of the page to directly search for specific products. You can also browse through various brands, categories, and subcategories available on the homepage to find the products you need.
Is the information I enter encrypted?
We encrypt all credit/debit card or payment information using 128-bit encryption programs.
Our Policies
How secure is my information?
Your data privacy is important to us. We are committed to maintaining the confidentiality of the information you provide and will take all reasonable and necessary measures to protect your personal information. We only collect information required to verify your identity and provide you with our services, enhance your experience, and protect your account. We may collect the following information: name, address, phone number, email address, gender, date of birth, country of residence and citizenship, language and user preferences. Our electronic information systems are password protected to prevent unauthorized access by using Secure Sockets Layer (SSL) software, which encrypts the information you input. To maintain this protection, we advise you to refrain from providing your password to anyone. We have adopted security measures to protect personal information from loss, misuse or alteration while it is under our control. Our staff are trained and required to protect the privacy of your personal information. Please contact with us immediately if you believe your password has been misused.
Do You Have an Exchange Policy?
Unfortunately, we do not have an exchange policy; refunds are only provided in case you receive a damaged/defective or wrong product following a complete investigation by the concerned department
What is your privacy policy?
Rest assured, we do not store your card details. At no point do we receive/store your card details. You are redirected to the respective bank's secure payment site when you enter the card details. The bank exchanges the data provided by you with your card-issuing bank through a Secured Socket Layer. Your card issuing bank authorizes or rejects the transaction, based on which we process or reject the order.