accounts

Yes, if you initially sign up as a B2C customer ("FEPY Buddy") and later wish to upgrade to a B2B account ("FEPY Pro"), you can do so by submitting a request and fulfilling the necessary prerequisites.

No, signing up is not necessary to shop on Fepy.com. You can use our site as a guest and make limitless purchases. However, for access to the best deals, promotions, and exclusive offers, we recommend signing up. You have the option to create a "FEPY Buddy" account for individual registration or a "FEPY Pro" account for business registration with supporting documents. Both account types can enjoy benefits such as promotions, offers, discounts, and more. B2B accounts (FEPY Pro) also have the advantage of credit facility.

For inquiries about products or your order status, you can call us at 600 519 999, use Live Chat, contact us via WhatsApp, or send an email to [email protected].

We'll help reset your password if you've forgotten it. Just below the window tab where you log in, click the "Forgot Password" option and follow the steps.

On Fepy.com, registering for an account has several benefits. You can use facilities like; My Orders - Manage your orders quickly and simply by seeing details, tracking, cancelling, returning, or replacing products, among other options. Please view all the goods you have shortlisted in My Shortlist. Recommendations For You - Based on your previous searches, we've selected especially suitable goods that are especially suitable for you.

Registrations do not expire. However, we reserve the right to suspend or deactivate accounts that have been inactive for an extended period. Contact our Customer Service Representative to reactivate your account.